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How to reach a patient

Edit

Phone

In Epic, go to:

  1. Demographics tab on left of chart

  2. "Contact info" tab or "Clinical Info" tab (bottom, "Permanent Comments" section)

  3. Check previous telephone messages from pt to see if they have left a different # in the recent past

  4. Check last progress note to see if there is a phone # documented in it

Letter

Send a letter if this is a non-urgent issue

Telegram

Yes, we still use these at IMA! Reaches the pt in 1-2 days. Fill out the telegram form and give it to the firm RN.