Patients that are looking for Home Care will have to call New York Independent Assessors at 1-855-222-8350
Starting May 16, 2022, these adults (age 18+) will call the NYIA at 1-855-222-8350
Adults seeking to enroll in an MLTC or Medicaid Advantage Plus (MAP) plan, and who already have Medicaid
Adults in mainstream managed care plans(for people without Medicare) newly requesting approval Personal Care or CDPAP services from there plans, where request is made on a standard timeframe (14-28 days)
Adults who are not allowed or required to enroll in MLTC plans, who request Personal Care or CDPAP from their local DSS (HRA in NYC). These include those who are age 18-21, or who are enrolled in home hospice or in waiver programs (OPWDD, TBI, or NHDTW waivers. The requests starting May 16 are only those filed on a standard time frame, not Immediate Needrequests, which are always expedited.